User data are leaked all the time on the internet, with social networks, dating sites, gaming services and other websites that store personal data of their users being under constant threat.

Attackers are primarily interested in top websites with large numbers of users. Successful break-ins result in passwords becoming public, expanding the lists of known passwords.

Finding these lists is very easy. They are publicly available to anyone on the internet. There are plenty of sources if you look this topic up in a search engine. Anybody who intends to break in to someone else’s mailbox will definitely use these lists.

Inbox.lv uses a large number of additional methods to protect its users, which includes sending various notifications to them.

If you receive a warning reminding you to change the password in your mailbox, please do not ignore it!

An insecure password notification warns you that the combination of characters you currently use as a password may be one of the first in the list of those tried by people attempting a break-in, which makes your mailbox vulnerable and easily accessible to unauthorised individuals.

If the inbox.lv team tells you that you must change your password, please do not leave this security problem unattended, no matter how much you like your current password or find it convenient. Changing your password takes a couple of minutes; dealing with a break-in will take a lot of time, work and grief.

We also recommend you to try two-factor authentication, whereby accessing your mailbox requires entering not only the password, but also a number shown on your mobile phone. This function makes logging in to your mailbox more secure when you use public-access devices. Read more >>

For better protection of your account:

2-factor authentication: unique access to your mailbox. When you enable this option, not only a password, but also a code from your personal phone will be required to sign in to your email account. Read more

Self-service password reset in the case of its loss:

Make sure your profile contains your mobile phone number or an alternative email address: this will help you to independently, quickly recover access to your mailbox at any time. Go to profile right now.

Backup features:

1. When receiving important files in emails, keep a copy of them on Inbox.lv Files without time limits and completely free of charge. In the case of deleting an email, the files will always remain available to download and view. Go to Inbox.lv Files

2. Remember, emails accidentally deleted from the trash can be recovered within 7 days after their deletion. How can do it?

For reducing junk mail in the mailbox:
1. If you have subscribed somewhere so that your mailbox has become filled with spam, enable the “Increased protection against spam” setting. Most of such emails will immediately go to the “Spam” folder, which will facilitate work with incoming mail. Turn ON now?

2. Help us, by reporting spam emails that came into your inbox: click on the “Spam” button at the top of the email. After clicking, the received information is processed by the inbox.lv internal systems and the marked spam emails begin to be deleted immediately, without getting to the mailboxes of the users.

Working with emails on your phone:

1. The best solution is the Inbox.lv mobile application. Free, and with many features, it is available for Android and iOS phones. Can quickly download from the Play Market, App Store or Samsung Story.

2. Pop3/Imap protocols are also available for all inbox.lv users to make working with mail via mail clients possible for them. Settings for email client software


Inbox.lv technical support: free phone number 82000 or support@inbox.lv.

On December 2017 massive passwords database was published. There is total of 1.4 billion of emails with passwords. Part of services where passwords was stolen is huge: Last.FM, Bitcoin, Pastebin, LinkedIn, MySpace, Netflix, YouPorn, Zoosk, Badoo, RedBox, games like Minecraft and Runescape, Anti Public, Exploit.in ….

We have purchased that list of all passwords and filtered our users. We force every affected user to change it passwords. It’s only matter of time when somebody else will start using your email account if password will not be changed.

How to protect yourself in the future:

1. Don’t use the same password for different services.
2. Use password manager software to remember all passwords and make it secure.
3. Always use two pass authorizations on every place where it exists
4. Don’t use easy guessing passwords

The Inbox.lv team encourages increased awareness of this event, as users who use the same password to log in to Inbox.lv email accounts and other networks are also at risk.

Please remember that your only data protection is a password which must consist of at least 8 characters, including numbers and capital letters. Your password must be sufficiently complicated, so we encourage users not to use their name, surname, names of pets or other identifying information that is publicly available.

If your password is too simple or has not been renewed for an extended period, we recommend changing it in your account settings. Please remember to also check and renew all information needed to gain access to your account, for example, secret question and answer, mobile phone number and alternative email address. We must emphasise that any Inbox.lv user has the opportunity to apply an extra level of security through two-factor authorisation, which averts hacking and break-in attempts.

If you have any questions, write to support@inbox.lv or call for free at 82 000.

   Nowadays, email is one of those places where everyone tends to keep a variety of personal and professional information and this is the reason why Inbox.lv created 4 new security notifications which will receive all of our e-mail server users.

     The main goal of these notifications is to inform you about variety unusual or suspicious activities in your mailbox. Everyone need to remember that third-person access to your mailbox may result not only in some complications, but also in financial losses!

    To help you keep track of your account security, Inbox will send an e-mail message each time when:

• You or someone else would like to reset password to inbox.lv user account;
• System will detect an unusual sign-in activity;
• When you set up two-step verification;
• When you remove two-step verification;

    At the moment, we use the following security measures:

• Our users can enter a password with a minimum length of 6 characters
• We have a dictionary with words or regularly used passwords which we do not allow to choose
• For safety reasons, we occasionally remind our users to restore password
• When the wrong password is entered four times, we require to recognize and write the text
• To reset the password, user has to answer to his secret question
• There are IP address restrictions
• We operate in HTTPS data encryption mode
• Recently we have also introduced a feature that warns users for sending their passwords to other persons. Read about it here
• If someone tries to change your password, we have operation limits
• Inbox use secure protocols for all of the e-mail programms, who support encryption
• Inbox does not allow its users to open unsafe links received in the Inbox user’s e-mail messages

We are interested in taking care of your data security, so now we have created another very effective way that will help to secure your account – it’s 2-step verification.

What is that?

2-step verification is an extra layer of security to your account, protecting you from your data stealing. It can be implemented using mobile application for code generation application installed on your phone and set exactly for your account

How does it works?

In its essence this is the entrance to your account in two stages: the first one is your login and password entering, and the second – need to enter six digit code, generated by the application set up in your mobile phone specially for your account.

How to enable?

To enable 2-step verification, you need to:

1) Install a code generator application to your mobile phone
2) Set up code generation exactly for your account

More information read here