Every modern internet user has to remember many different passwords and access codes, so it is no wonder that some of this information may sometimes be forgotten without noticing. A forgotten Inbox.lv account password is one of the most common situations the user support service has to deal with – currently almost 80% of requests are related to password recovery.
Even though Inbox.lv offers 3 different account recovery methods – a secret question, an alternative email address and a phone number, most users have activated only the mandatory method – the secret question, but unfortunately the answers to it are quickly and easily forgotten. It is especially sad to admit that users tend to forget their email passwords several times within a single month, forcing the support service to issue access to the same email account repeatedly.
To ensure a better and more efficient password recovery procedure going forward, starting from December this year, all users who wish to recover their password with the help of Inbox.lv support specialists will have to provide not only information about themselves and their mailbox, but also their phone number, to which (upon successful user identification) a text message with the new access password will be sent. Don’t worry – all the information you provide will be used solely for the purpose of recovering your Inbox.lv account password.
Main advantages of the changes:
- Your new password will no longer be sent by email,
- The password will always be with you – on your phone, until you change it or delete the received text message,
- If you forget your password in the future, the phone number you provided will help you recover it quickly and conveniently on your own at any time of the day or night!
If you have any questions, please write to us at feedback@inbox.lv!
