As any service provider, Inbox.lv has its goal — to ensure high quality and in case any issue arises, deal with it quickly. This is the reason why we have thought about a customer support system, which was improved and now is even faster, more precise and effective.

Now Inbox.lv customer support service is fully unified. From now on, when we receive Your question at unified customer support e-mail (support@inbox.lv), it will be automatically forwarded to an appropriate section – «content», «support», «feedback» or other. The question will be sent to an experienced in this area specialist, thus allowing users to receive response faster and with a more precise answer.

Besides that, new system will improve the information flow inside Inbox.lv, so that You receive as thorough answer as possible. Any Inbox.lv helpdesk specialist can participate in solving the issue, if someone has valuable experience, commentary or advice, he/she can quickly and easily take part in the decision process.

We have also significantly improved process management of helpdesk system. First of all, each question has a responsible person for it, this expert must follow that the question is resolved and the user has received an answer. Secondly, if the responsible person is on vacation or out of office, the question is automatically reassigned to another specialist. This way Inbox.lv guarantees its users qualitative support on time!

Hoping that daily use brings no complicated issues, customer support team reminds that e-mail for Your questions about Inbox.lv services is support@inbox.lv.